Warranty
Please read the following Warranty guide
SR Suntour Warranty guide lines:
EXTENT OF LIMITED WARRANTY
This warranty in no way replaces or is an extension of a complete bicycle manufacturer’s warranty. Retailers and distributors for SR Suntour products are not authorized to modify this warranty in any way.
It is the consumer’s responsibility to regularly examine the product to determine the need for normal service or replace- ment.
SR SUNTOUR, INC. (“warrantor”) warrants that each product manufactured or furnished by warrantor will be free from defects in material and workmanship for a period of six (6) months to twenty four (24) months from the date of the first retail purchase of the product (“Limited Warranty”), the detail of warranted SR SUNTOUR product and its corresponding warranted period is listed as below. The purchaser’s sole and exclusive remedy under this Limited Warranty for defects in the product shall be the repair or replacement, in warrantor’s sole discretion, of the defective product, or components thereof. This Limited Warranty is made by s with only first retail purchaser of the product and does not extend to any subsequent purchaser or any third parties. This Limited War- ranty is non-transferable.
Suspension forks, rear shocks, chain wheels, seat posts, gearboxes, and e-bike system (including motor, display, controller, and its components): 2 years. Note: SR SUNTOUR shall adopt and follow the warranty period to those countries who have their own rule.
Cartridges dampers: 1 year
Wear parts, such as plastic sleeves, rubber seals, o-rings, or any other parts designated by warrantor: 6 months
Warrantor may, at its discretion, repair or replace defective parts falling outside the warranty period, but such work shall not be deemed to be any admission of liability nor an exten- sion of the warranty.
This is the only warranty made by warrantor and no employee, agent, or reseller of warrantor is authorized to make any other warranty on behalf of warrantor.
NOT COVERED BY WARRANTY
Accidents, neglect, misuse, abuse, improper use, lack of reasonable or proper maintenance, improper assembly, repairs improperly performed, replacement parts or acces- sories not conforming to warrantor’s specifications, use exceeding the recommended and permitted limits of the product, specified in any manuals or other literature sup- plied by warrantor, on warrantor’s website, or in accordance with the customs and practices of the bicycling industry, or not following this Limited Warranty procedure set forth herein. The manuals of the product can be found online at www.srsuntour.com.
Activities such as acrobatics, stunt riding, ramp riding, racing, and/or normal wear or deterioration occasioned by the use of the product. Items subject to normal wear or deterioration include but are not limited to:
- Oil
- Dust Seals
- Air/oil sealing o-rings
- Transmission gears
- Foam rings
- Bottom out bumpers
- Chain rings
- Bushings
- Bearings
- Bearing races
- Pawls
- Gears
- Free hubs
- Motors
- Batteries
- Corrosion
- Piston bands
- Rubber moving parts
- Motors
- Tools
- Cartridges
- Stanchion (upper) tubes
- Rear shock mounting hardware and main seals
- Fasteners threads and heads
- Stripped threads/bolts (aluminium, titanium, magnesium or steel)
- Any product purchased from any entity other than warrantor, warrantor’s OEM (original equipment manufacturer) customers, or warrantor’s authorized retailers;
- Cosmetic issues, such as scratches, chips or colour deviations or damage caused in shipping or assembling the product;
- Any expenses related to the transportation of the product to or from an authorized service center, labor costs to remove the product from the bicycle, or compensation for loss of use while the product is being repaired;
- Any damage, cost or expense caused by unforseen events or force majuere;
- The serial number of the product is altered, erased, defaced or otherwise subject to any tampering; or
- Any use of the product with a rental or leased bicycle or for any other commercial use.
MAINTENANCE OF THE FORK
As long as moving parts are exposed to moisture and contamination, the performance of your suspension system might be reduced after several rides. To maintain high performance, safety and long life of your suspension system, periodic maintenance is required.
A suspension system which has not been serviced in accordance with the maintenance instructions will not be covered under warranty.
Never use a pressure washer or any water under pressure to clean your suspension fork, Water may enter the fork at the dust seal level.
Never use aggressive cleaners. We recommend clear water and a damp cloth to wipe down your fork.
Your suspension fork should be serviced more frequently as indicated below if you ride in extreme weather (winter time, or in wet/muddy conditions) and rough terrain conditions. If you believe that your suspension system performance has changed or handles differently, immediately contact your local dealer to inspect your fork.
After every ride: Clean the fork stanchion tubes and dust seals and maintain with an oily cloth.
Check stanchion tubes for dents, scratches or other discoloration or leaking oil.
Every 50 hours: Maintenance 1 (at dealer)
Every 100 hours or once a year: Maintenance 2 (at dealer, ideally before winter time in order to protect all parts from the effects of weather by proper greasing)
MAINTENANCE 1:
Check function of fork/check torques of mountings screws and nuts on bottom of lowers (suggested tightening torque: bolt: 10Nm, nut: 8Nm) / check for scratches, dents, cracks, discoloration, signs of wear and signs of minor corrosion (maintain with oily cloth), or oil leaks
MAINTENANCE 2:
Maintenance 1+ disassembly/cleaning the entire fork inside and out/cleaning and lubricating dust seals and slider sleeves/checking torques/adjusting to the riders liking. Before disassembly, check the slider sleeve play of the fork. To do so, apply the front wheel brake and gently push the bicycle back and forth at the handlebar stem shaft. Replace the slider sleeves if the play is excessive (more than 1 mm at the fork brace).
PROCEDURE
In the event of an alleged defect covered by this Limited Warranty, purchaser shall contact the authorized retailer from which purchaser purchased the product to give specific and detailed notice of any non-conformities or defects regard- ing the product. Alternatively, a warranty claim can be pre- sented via email to below listed customer service accounts, or it can be submitted through the SR SUNTOUR website at www.srsuntour.com:
-
- Asien, Oceania:
service@srsuntour-cycling.com service@srsuntour.com.tw - China:
service@srsuntour.com.cn
sr-service@srsuntour.com.cn - Europe, Africa:
service@srsuntour-cycling.com - United Kingdom:
warranty@greyville.com info@greyville.com - France:
sav@srsuntour-cycling.com - North America, North America: service@srsuntourna.com service@usulcorp.com
- Asien, Oceania:
Any warranty claim must include:
- Overall photographs of the product, including detailed pho- tographs of the serial number and alleged defect.
- A copy of the proof of purchase.
- A written description of the maintenance history of the product, the alleged defect, and an accident associated with this warranty claim.
- Purchaser’s name, shipping address, phone number, and email.
- Any other information purchaser thinks is relevant to this warranty claim.
LIMITATION OF DAMAGES
Except as expressly provided by this Limited Warranty, warrantor shall not be responsible for any incidental or conse- quential damages associated with the use or non-use of the product or a claim under this limited warranty, whether the claim is based on contract, tort or otherwise. The foregoing statements of warranty are exclusive and in lieu of all other remedies or damages.
Disclaimer. Any implied warranty of merchantability or fitness for a particular purpose and all implied warranties arising from a course of dealing, usage of trade, by statute or otherwise, is hereby strictly limited to the term of this written warranty.
This Limited Warranty shall be the sole and exclusive reme- dy available to the purchaser with respect to this product. In the event of any alleged breach of any warranty or any legal action brought by the purchaser based on breach of warranty, alleged negligence or other tortious conduct by warrantor, the purchaser’s sole and exclusive remedy will be repaired or replaced of defective parts or refund of the purchase price, as stated herein. In no event shall the liability of the warrantor for any matter, cause or thing whatsoever exceed the purchase price of the product.
APPLICABLE LAW
Any and all claims or disputes of whatever nature arising out of or otherwise relating to this Limited Warranty shall be governed by and construed in accordance with the local laws of Taiwan, Republic of China (ROC).
If there is a conflict between the local law and laws of Taiwan, Republic of China (ROC) with regards to the enforceability of this Warranty, the law of Taiwan, Republic of China (ROC) will prevail.
If some parts of this Limited Warranty is inconsistent and declared void by the local law of the PURCHASER, the remaining parts of this Limited Warranty which was not declared void will remain enforceable.
STATEMENT
This Limited Warranty was provided in a variety of languages, in the event of an error or conflict existed or found in its interpretation or translation among varied of languages versions, the English version shall prevail than other languages.
