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The owner of the Site is Greyville Enterprises Limited. We reserve the right to make changes to this Site and these Terms at any time.

1: About Us

      1. Company details. Greyville Enterprises Limited (company number: 03449292) (we and us), is a company registered in England and Wales and our registered office is at 26 Walkers Road, Manor side Industrial Estate, North Moons Moat, Redditch, B98 9HE. Our VAT number is 332730188. We operate the website
      2. Contacting us. To contact us use the ”Contact Us” button on our website for support or alternatively, write to our registered office address. How to give us formal notice of any matter under the Contract is set out in clause 2.2.

2: Our Contract With You

      1. Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
      2. Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
      3. These Terms and the Contract are made only in the English language.
      4. Your copy. You should print a copy of these Terms or save them to your computer for future reference.

3: Placing An Order and Its Acceptance

      1. Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms. You can also place your order by telephone and/or via email but we recommend instead of calling or emailing the Company, you go through our Company website. Where an order has been placed via email or telephone, it will be uploaded onto our system subject to a Dispatch Confirmation being sent to you.
      2. Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
      3. Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.
      4. Accepting your order. Our acceptance of your order (via email, telephone or through our website) takes place when we confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched or will be dispatched at an approximate date (“Dispatch Confirmation”). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
      5. If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4: Our Goods

      1. The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.
      2. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements are only an indication of the same and Goods may vary.
      3. The packaging of your Goods may vary from that shown on images on our site.
      4. We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

5: Returns and Refunds

      1. You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.2 within 14 days of your decision to cancel the Contract.
      2. To cancel the Contract, you must contact us by telephone or via email at within 30 days of purchase date. We will email you to confirm we have received your cancellation.
      3. Subject to clause 5.4, if you have returned the Goods to us under this clause 5 because they are faulty or mis-described, you must immediately notify us and the Goods must be returned to us at 26 Walkers Road, Manor side Industrial Estate, North Moons Moat, Redditch, B98 9HE within a reasonable period of time of discovery and at your cost. If upon inspection by us of the Goods we determine that the Goods are faulty or have been mis-described we shall, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full, we will refund the price of the Goods via the means used by you to pay.
      4. We shall not be liable for faulty or mis-described Goods in any of the following events:
      5. You make any further use of such Goods after giving notice in accordance with clause 5.3 and or after discovery that some or all of the Goods are faulty or have been mis-described;
      6. The defect arises because you failed to follow the our oral or written instructions as to the storage, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
      7. The defect arises as a result of any circumstances outside of our control, wilful damage, negligence or abnormal storage;
      8. The Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; and or
      9. You alter or repair such Goods without our written consent.
      10. If Goods have been delivered to you and you then decide that the Goods are not suitable and you then decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which the Goods were sent to you unless we have said to you that the Goods do not need to be returned, in which case the Goods need to be disposed of by you at your cost. You can send them back at our cost. The email confirming receipt of your cancellation as set out in clause 5.2 will detail our returns address, printable returns labels and information about our authorised carrier and how to arrange a return. Where you have returned goods, you will be entitled to a refund but if you try to cancel the contract after 14 days, we reserve the right not to accept your cancellation though if we do accept your cancellation, you will only be given a credit note and the Goods have to be returned to us at your cost.
      11. If products are returned due to nonpayment. A fee of 20% of the purchase price will need to be paid. A credit for the goods will not be provided until the product is returned and the 20% fee is made.
      12. Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
      13. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of original purchase or the date the goods were delivered to you – whichever is later).
      14. After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement
      15. In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. You will be responsible for the cost of returning a cancelled order to us. A 20% re-stocking fee is applicable, this will be deducted from refunded amount.
      16. We will refund to you the price paid for the items, You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

6: Delivery, Transfer of Risk and Title

      1. We will contact you with an estimated delivery date, either within our Dispatch Confirmation or within 30 days from our Dispatch Confirmation being sent to you. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 (Events outside our control) for our responsibilities when this happens.
      2. Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
      3. You own the Goods once we have received payment in full, including of all applicable delivery charges.
      4. If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
      5. If you fail to take delivery within 3 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods. We also have the right to cancel the contract in the event you fail to take delivery pursuant to this clause 6.5 and refund the monies you have sent to us. If we do this, we will notify you via email but there is no obligation for us to do so.
      6. Divisibility Clause: All contracts are divisible. Each delivery made thereunder shall be deemed to arise from a separate contract and shall be capable of being invoiced separately; any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for therein, without reference to and not withstanding any defect or fault in delivery of any other instalment.

7: International Delivery

      1. If you want to order Goods to a destination outside of the United Kingdom, you will need to contact us via telephone or email prior to placing such Order and we will confirm whether we will deliver to such destination (“International Delivery Destinations”).
      2. If we confirm to you that we can ship to such International Delivery Destination, and you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
      3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
      4. You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

8: Price of Goods and Delivery Charges

      1. The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.
      2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
      3. The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being unless stated otherwise. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
      4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. Please check relevant delivery charges before checking out.
      5. We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
        1. Where the Goods’ correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
        2. If the Goods’ correct price is higher than the price stated on our site, we will contact you via email as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you via email. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

9: How to Pay

      1. You can only pay for Goods using a debit card, credit card, CHAPS OR BACS payment, cheque or your Credit Account (as defined in Clause 9.2) with us subject to you being within credit terms set out to you in the Dispatch Confirmation.
      2. Payment for the Goods and all applicable delivery charges is in advance unless we have opened a credit account for you (“Credit Account”). We will not charge your debit card or credit card or debit your Credit Account (as applicable) until we dispatch your Goods.
      3. You must stay within your credit terms in order for you to continue to operate your Credit Account with us and your Credit Account must be cleared in full within 30 days of submission of an invoice by us to you in respect of all items appearing on that invoice, subject only to any extension agreed in writing by us.

10: Manufacturer’s Guarantee

      1. Some of the Goods we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Goods.

11: Our Warranty for the Goods

      1. The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
      2. We provide a warranty that on delivery, the Goods shall:
        1. Subject to clause 4, conform in all material respects with their description;
        2. Be free from material defects in design, material and workmanship;
        3. Be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
        4. Be fit for any purpose held out by us and has not exceeded a 12 month period since purchase date.
      3. Subject to clause 11.4, if:
        1. you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 11.2;
        2. we are given a reasonable opportunity of examining the Goods; and
        3. if we ask you to do so, you return the Goods to us at your cost unless we agree to using Freepost which will only be for UK customers,
      4. We will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
      5. We will not be liable for breach of the warranty set out in clause 11.2 if:
        1. You make any further use of the Goods after giving notice to us under clause 11.3;
        2. You alter or repair the Goods without our written consent;
        3. The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
        4. The Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
      6. We will only be liable to you for the Goods’ failure to comply with the warranty set out in clause 11.2 to the extent set out in this clause 11.
      7. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
      8. These Terms also apply to any repaired or replacement Goods supplied by us to you.

12: Our Liability: Your Attention Is Particularly Drawn to this Clause

      1. References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
      2. Nothing in these Terms limits or excludes our liability for:
        1. death or personal injury caused by our negligence;
        2. fraud or fraudulent misrepresentation;
        3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
        4. any other liability that cannot be limited or excluded by law.
      3. Subject to clause 12.2, we will under no circumstances be liable to you for:
        1. any loss of profits, sales, business, or revenue; or
        2. loss or corruption of data, information or software; or
        3. loss of business opportunity; or
        4. loss of anticipated savings; or
        5. loss of goodwill; or
        6. any indirect or consequential loss.
      4. Subject to clause 12.2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed 100% of the price of the Goods.
      5. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

13: Termination

      1. Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
        1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 5 days of you being notified in writing to do so;
        2. you fail to pay any amount due under the Contract on the due date for payment;
        3. your payment has been rejected by the credit card provider or debit card provider or by Paypal whether by reason of fraud, insufficient funds or otherwise.
      2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
      3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

14: Events Outside Our Control

      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
      2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
        1. we will contact you as soon as reasonably possible to notify you; and
        2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
      3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

15: Communications Between Us

      1. When we refer to “in writing” in these Terms, this includes email.
      2. Any notice or other communication given by one party to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
      3. A notice or other communication is deemed to have been received:
        1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
        2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
        3. if sent by email, at 9.00 am the next working day after transmission.
      4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
      5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

16: General

      1. Assignment and Transfer.
        1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
        2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
      2. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
      3. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
      4. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
      5. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
      6. Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

Complaints Procedure | Vulnerable Customer Policy


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